Network and IT Support
Our 24x7 carrier-grade NOC features sophisticated systems and highly skilled, experienced engineers who possess a deep knowledge of all the supported elements of each supported customer network.
They are connected to actively and continuously monitor all connected devices and have direct secure access to all customer network devices and applications, allowing for rapid remediation.
Armed with unique data collection tools and knowledge base resources, we can quickly diagnose troubles and immediately perform remote repairs. The advanced systems and skillsets of our NOC provide:
Incident Recognition
Real-time monitoring tools and automated alerts swiftly detect incidents, allowing immediate action and reducing business disruption.
Root Cause Identification
Advanced diagnostics and analytics quickly identify root causes, enabling effective solutions and preventing recurring issues.
Remote Problem Resolutions
Secure remote access and advanced tools resolve many issues without on-site intervention, reducing downtime and repair costs.
Field Repair Information
Comprehensive reports provide field technicians with precise data, enabling efficient and accurate repairs, minimizing restoration time.
IT Support
Edge’s 24x7 IT Service Desk supports customer workstation environments and manages IT-related third party vendors and IT-connected systems and services.